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Members of the International Map Trade Association

Frequently Asked Questions
 

Who is Milwaukee Map Service, Inc.?

 Premier map publisher and retailer
 Meeting customer map needs for over 60 years
 Professional cartographers on staff
 Determined designers of unrivaled map detail
 Custom creators to most expectations
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Where is your retail store located?

The map store is located at 959 North Mayfair Road, Milwaukee, Wisconsin 53226.  From Interstate 94, take the Highway 100 exit east or west bound which is 108th Street and also Mayfair Road.  We are 8 tenths of a mile north on the West side of Mayfair Road.

Click here to view our location map!

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What are your retail store hours?

The store is generally open Monday through Friday from 8:00a.m. to 6:00p.m.  Saturday store hours are 9:00a.m. to 4:00p.m.  The store may be open with later closing times based upon customer requests. During November and December, retail store hours are extended to 8:00p.m. on Wednesdays, 5:00p.m. on Saturdays and open on Sundays from 12 noon to 5:00p.m.

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How do I contact milwaukeemap.com?

You can contact us at 1-800-525-3822, 5 days a week, Monday through Friday 8am to 6pm CST.  You may also fax us at 1-414-774-3181 with the attention to Online Ordering.   E-mail us 24 hours a day at milwaukeemap@milwaukeemap.com.  Customers outside the U.S., please call 1-414-774-1300.

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Can I return a product?

The published maps produced by Milwaukee Map Service are consistently updated with a great attention to detail.  For over 60 years, customers have stated that our products are unrivaled in the Midwestern United States.

If you order any product from us and after receiving it, find that it is not what you expected and you are not completely satisfied, you can return it within 30 days for a full refund of the purchase price excluding shipping and handling.
 

If a product is damaged or shipped to you in error, the full cost to have the product returned is at our expense.  When we receive it, you will be sent a replacement product or given a full refund.  The choice is yours. 

To return a product, please call our customer service department within 30 days of receiving your order to receive a Return Material Authorization (RMA) number.  You can contact us at 1-800-525-3822, 5 days a week, Monday through Friday 8am to 6pm CST.  Customers outside the U.S., please contact Milwaukee Map Service at 1-414-774-1300.  You also can contact us 24 hours a day via e-mail at milwaukeemap@milwaukeemap.com and one of our customer support members will be in touch with you.  All products returned without a RMA number are subject to a 15% restocking fee.  The product must be returned in the condition it was received and in its original packaging.  Please include the RMA number you received from us and return the product with postage prepaid to: 

RMA number ________________
Milwaukee Map Service, Inc.
Customer Service Department
959 North Mayfair Road
Milwaukee, WI  53226

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What is a topographic map?

The United States Geologic Survey produces topographic maps at a scale of 1:24,000 (some metric maps are produced at a scale of 1:25,000), these maps are commonly known as 7.5 minute quadrangle maps because each map covers a four-sided area of 7.5 minutes of latitude and 7.5 minutes of longitude.  The United States has been systematically divided into precisely measured quadrangles, and adjacent maps can be combined to form a single large map.  The 7.5-minute quadrangle map series is popular as a base for maps of many different types and scales. 

Because of its large land mass and sparse population, the primary scale for mapping Alaska is 1:63,360 (1 inch represents 1 mile).  Each Alaska map quadrangle covers 15 minutes of latitude. The areas covered by these maps vary from 20 to 36 minutes of longitude, depending on location. There are 2,700 maps in the Alaska 15-minute quadrangle series (USGS online edition). 

These paper maps provide very detailed information of elevation by use of contours, land surface features, vegetation, coastal water ways, inland water ways, submerged areas, buildings, roads, railroads, transmission and pipelines among many other things.  All features are defined in the USGS Topographic Map Symbols booklet, which accompanies each order. 

Milwaukee Map Service has topographic maps of 1:24,000 (approximately 6 by 8.5 miles in dimension) in stock for the entire State of Wisconsin, Upper Peninsula of Michigan, Minnesota boundary waters, lower Ontario, Canada and many other areas.  Any map that is not in stock may be ordered and will take approximately two to three weeks for delivery.  Please call us for help in finding what maps you may need.  All US state indexes are available through Milwaukee Map Service, Inc. 

In addition we also carry digitized topographic maps on CD-ROM for Wisconsin, the Midwest and the United States.

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What information do we collect and how do we use it?

When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date.  This allows us to process and fulfill your order and to notify you of your order status. 

When you sign up for services like Newsletters or download certain software or plug-ins made available by us through our site, we need only an email address -- which we use to send the information you requested. 

When you submit a customer review, we also ask for your email address but we do not require it, and you can choose not to have your email address displayed with your review. 

We may also use the information we collect to occasionally notify you about important functionality changes to the web site, and special offers we think you'll find valuable.

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What is our privacy policy?

At Milwaukee Map Service, Inc. we are committed to respecting and protecting your privacy.  We believe that our site should be a safe environment for anyone who visits and purchases.  As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products.  For full details on our Privacy Policy, click here.

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